Shipping & Local Delivery Policy

Golden Rule Dog Treats
Last updated: October 15, 2026

Thank you for shopping with Golden Rule Dog Treats! Every order is thoughtfully prepared in small batches with your pup in mind.

Order Preparation

Our treats are made to order to maintain freshness and quality.

Please allow 5–7 business days for preparation before your order is shipped or delivered.

Business days are Monday through Friday, excluding applicable statutory holidays.

Shipping Across Canada

We offer shipping across Canada through Canada Post.

Available shipping methods, estimated transit times, and applicable shipping fees are displayed at checkout.

Shipping transit time begins after your order has been prepared and handed over to Canada Post.

Please note that our 5–7 business-day preparation period is separate from shipping time.

Delivery estimates are not guaranteed and may vary depending on your location, weather conditions, carrier operations, and other circumstances.

Shipping Fees

Shipping fees are displayed at checkout before you complete your purchase.

Fees may vary depending on the destination, parcel weight, package dimensions, and shipping service selected.

Any free-shipping promotions will be clearly communicated when available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take some time to appear after the parcel is accepted by Canada Post.

Local Delivery in Calgary

We also offer local delivery within eligible areas of Calgary, Alberta.

Local delivery is available after the 5–7 business-day preparation period.

Available delivery options and any applicable fees will be displayed at checkout.

Delivery schedules are subject to availability, weather conditions, and order volume.

Address Accuracy

Please ensure your shipping or delivery address and contact details are correct when placing an order.

If you notice an error, contact us as soon as possible at goldenruledogtreats@gmail.com.

We will make reasonable efforts to accommodate changes before dispatch.

Lost, Damaged, or Delayed Orders

If your order arrives damaged, contains incorrect items, or appears to be missing, please contact us promptly.

Include your order number, a description of the issue, and photographs where possible.

If your shipment is delayed or lost, we will investigate and assist with an appropriate resolution in accordance with applicable law.

Order Changes and Cancellations

Orders may be cancelled for a full refund before preparation begins.

Once preparation has started, cancellation may no longer be possible because our treats are made to order.

For further information, please review our Return & Refund Policy.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

Golden Rule Dog Treats
Calgary, Alberta, Canada
goldenruledogtreats@gmail.com

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